Delivery Information
DELIVERY EFFICIENCY
Primeful Distribution works with a variety of shipping companies that help with the arrival of your order at the lowest cost to you! All LTL (Less Than Truckload) orders will be carefully checked, stacked high and efficiently wrapped on pallets.
MINIMUM ORDER QUANTITY
All PrimeFul Distribution orders must be a minimum $500.
SHIPPING ESTIMATE
Each shipping estimate is uniquely based on the order's weight, cubic measurements, and the delivery destination provided. If changes are made after your order is submitted, your salesperson will provide you with a new shipping estimate. All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment. The actual total charges will be determined at the time of shipment.
SHIPPING CHARGES
Shipping charges are the responsibility of the customer, not PrimeFul Distribution, unless otherwise specified. All freight charges are FOB origin. We do not ship anything COD. All payments must be pre-arranged with your Account Executive prior to shipping.
INTERNATIONAL SHIPPING CHARGES
For International orders outside the United States, you must procure the services of a Freight Forward Company. Their name and address will be put in the shipping information section of the Quotation/Paid Invoice. We will ship the merchandise to the Freight Forward Company using standard shipping costs as outlined above. You would then make the appropriate arrangements through the Freight Forward Company to get the product to you. We will not ship International orders any other way.
RETURN GOODS POLICY
All returns must be authorized by your Account Executive before the merchandise is returned. Merchandise that is returned to us without proper return authorization will be refused. All returns not attributable to a PrimeFul Distribution error are subject to a 20% restocking charge. Customer is responsible for freight charges for the return. Absolutely no returns on presells or seasonal merchandise will be accepted.
FREIGHT CLAIMS
If your order was damaged by the delivery company, please note your findings on the Bill of Lading / Delivery paperwork (take pictures if possible) and contact us within 24 hours. PrimeFul Distribution is not responsible for damage of product in transit and require this documentation to file a claim on your behalf with the carrier.
CUSTOMER PICKUP
Customer should give PrimeFul Distribution at least 72 hours to complete order for pickup. Customer must arrange for pickup of order within 3 days of notification that it is done otherwise the order may be shipped to customer at the customer’s expense.